Welcome back to another post about the Brisbane Airport. This week I will be discussing the use of internal social networks for increased moral and relationships between the staff. I hinted at this in last week’s blog about how internal wikis can improve communication and productivity but what else can internal networks provide?
Well social networks excel at allowing people to find people and share information with large groups of people. Now how is this good in a business environment? When getting work done people often need the opinion or help from other people. These people can be hard to find especially in larger companies. A social network ensures that it is easy to find who you need to find efficiently and quickly.
However this is not the main reason BNE needs an internal social network. Humans by nature are social creatures. We rely on others for enjoyment and tend to function better in groups. Not only that the enjoyment we receive is linked to how hard we work. A team at Warwicks business school has this to say.
“We find that human happiness has large and positive causal effects on productivity,” the team said. “Positive emotions appear to invigorate human beings, while negative emotions have the opposite effect.”
So how can we use this to our advantage? Well if the CEO is involved in the internal social network it personalises him. This allows for people to not just think of him as some rich manager up above but as a person you can talk to and discuss ideas with. If Brisbane airport was to implement a social network such as this no doubt people would be much more friendly and happy to work with each other.
This is not without challenges though, considering it is still a business environment there still needs to be some restriction between work and play. If someone was to post inappropriate content or spend all hours of the day of facebook it can be equally damaging to the company. Fortunately inappropriate content would only circle among the staff but it might make working rather awkward if a joke went wrong. This requires a policy to balance work and play to get ideal results. Getting people to work better while maintaining a social and fun environment is the ultimate goal.
So how can BNE implement this? Like I said in my last post there are companies like Awareness excel in providing this kind of service to businesses.
So what do you think? Do you work harder when you are happy? Tell us in the comments below.